Shipping & Returns Policy
Thank you for visiting and shopping at Healthy Hemp Solutions (HHS). It is our goal is to get you what you need when you need it! Following are the terms and conditions that constitute our Shipping & Returns Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time:
- All orders are processed the same or next business day.
- Orders are not shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
- If items are on backorder status-fulfillment of your order may be delayed. We will do our best to fulfill orders with the items that are in stock and ship the back ordered items when replenished in our warehouse. It is at HHS’s discretion to fulfill part of the order or wait to ship in its entirety.
- If there will be a significant delay in the shipment of your order, we will contact you via email and/or telephone.
Shipping Rates & Delivery Estimates
- Standard shipping will be whichever carrier and service is least costly to ship the order to the Customer. Generally, this is USPS.
- Shipping charges for your order will be calculated at checkout. Shipping fees will be as follows:
- Credit Card Payment
- Orders costing <$500.00 = $10 flat fee
- Orders costing >$500.00 = 3% of total order
- ACH orders
- Orders costing <$500.00 = $10 flat fee
- Orders costing >$500.00 = free (ask us how to sign up for ACH TODAY!)
- Credit Card Payment
- Upgraded shipping is any carrier or service that costs more than the Standard Shipping option.
- The customer will be charged the difference for any extra fees Healthy Hemp Solutions incurs because of Upgraded Shipping.
- By accepting our terms and conditions, the Customer agrees that the payment method used at checkout may be charged for any additional shipping costs incurred by requesting a non-standard shipping option.
Shipping Carriers, Services, And Estimated Time For Delivery
- Please note we ship all orders from our warehouse in Lebanon, PA 17046.
- Orders may be delivered on weekends based on the Carrier and service selected.
- The times listed below are estimates provided by the Carrier(s).
|Carrier||Service||Estimated Time for Delivery|
|USPS||First Class||3 to 7 business days|
|USPS||Priority||2 to 5 business days|
|USPS||Priority Express||1-2 business days|
|UPS||Ground||1-7 business days|
|UPS||Next Day Air Saver||1 business day|
|Fed Ex||By request only||–|
- If the Customer pays for Upgraded Shipping and does not receive the package within the timeframe guaranteed by the Carrier, please call 877-790-9514 or email [email protected] with your Order Number. HHS will reach out to Carrier on Customer’s behalf to initiate a refund through the Carrier. When the Carrier grants a refund, HHS will refund the Customer for the Upgraded Shipping difference. We will not refund the Standard Shipping fees.
Shipment To P.O. Boxes Or APO/FPO Addresses
- HHS ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
- HHS accepts no legal responsibility for products shipped to APO/FPO/DPA addresses on the merits of legality of the products in any foreign country.
Shipment Confirmation And Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
- If your order is above $500 we reserve the right to request Signature Confirmation.
Customs, Duties, And Taxes
- HHS is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged/Missing Items Or Lost Packages
- If you received your order damaged or missing items, please contact the Carrier to file a claim. Take a digital picture of the product and shipping container damages, and please save all packaging materials and damaged goods before filing a claim. Please also notify Healthy Hemp Solutions within three (3) business days of receiving the damaged/missing item(s).
- If HHS requires a Signature Confirmation for the order (orders over $500), and the Customer chooses to waive this, HHS will not be responsible for lost or damaged packages as waiving signature also waive insurance.
- It is up to HHS’ discretion on replacing product damaged or lost during shipment but we will work with the Customer/Carrier to ensure situations of this nature are handled appropriately.
- If you have additional concerns about a lost or damaged product, please call 877-790-9514 or email [email protected] for more information.
INTERNATIONAL SHIPPING POLICY
We currently do not ship outside the U.S and U.S. Territories.
RETURN AND EXCHANGES POLICY
If you are looking to return or exchange your order, Healthy Hemp Solutions (HHS) is here to help! The following are the terms and conditions that constitute our Returns and Exchange Policy.
Returns and Exchanges
|Timeframe||Cost(s) To Customer|
|0-29 Days||All Shipping Costs|
|30-59 Days||All Shipping Costs + 10% Restocking Fee|
|60+ Days||No longer eligible for return|
- You can return your product for a replacement product (exchange), store credit, or a refund to the original payment method. If a refund or store credit is issued, this will not exceed the total amount paid for the item(s) being exchanged or returned. Points will be removed from the customer’s user.
- To initiate a return or exchange, please call us at 877-790-9514 or email [email protected].
- To speed the returns/exchanges process up, please have Order Number and Date of Receipt available.
- If you ordered an item incorrectly, but HHS shipped it correctly, you will be responsible for shipping costs to get the product back to HHS. Once we receive the return in good condition an exchange or refund can be initated. Please see exceptions for items that will not be allowed to return
Exceptions (Items Not Able To Be Returned):
- Any items marked as final sale.
- Items returned in non-original packaging.
- Items returned with visible signs of wear or use.
- Items purchase outside of the 60 day window.
- On special sales, of reduced shelf life inventory, where Customer is advised at the time of sales.
- If the product was damaged during transit-please see our Shipping Policy-Damages for more information.
- Orders will not be replaced, refunded, or issued store credit until the returned product is received and acceptable condition verified.
Acceptable Condition Is And Item That Is:
- Returned in original packaging.
- Returned with no visible signs of wear or use.
- Upon receiving the product, returns are processed within 1-2 business days.
- Refunds may take between 4 and 14 business days, depending on the method of payment and your financial institution.
Last updated 02/08/2022